dragon99bet Privacy Policy

This page describes what we collect when you use dragon99bet and how we keep that data protected. We take your privacy seriously because we understand that trusting us with your information—your email, phone number, payment details, and gameplay history—is central to your willingness to play with us.

Whether you access dragon99bet through our Android APK, your iOS browser, or a desktop computer, the same privacy commitments apply. We do not sell your data, share it without your consent, or use it for purposes beyond running our platform and providing customer support. This policy explains exactly what information we collect, who can access it, and what rights you have over your data.

Our services on dragon99bet are available only where local law permits online gaming. By using our platform, you agree to the practices described here. If you have questions about how we handle your information, our support team in Jakarta, Surabaya, Bandung, Medan, and nationwide can explain further.

What Data We Collect on dragon99bet

Account Registration Information

When you sign up for dragon99bet, we ask for your full name, email address, phone number, and date of birth. We also collect your country of residence and any other information you provide during account setup. We collect this data because we need to verify your identity, communicate with you about your account, and comply with legal requirements that apply to online gaming operators.

We do not require you to provide a physical home address during initial registration. However, when you request a withdrawal for the first time, we ask for proof of address—such as a recent utility bill or bank statement. This is a standard security measure to prevent fraud and ensure that funds go to the correct person.

Payment and Transaction Data

Every deposit you make on dragon99bet is recorded. We collect information about the payment method you used—whether it was DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct transfer from mobile banking, local payment, online payment, or e-wallet—the date, time, and amount. We also record every withdrawal request and the payment method you selected for that cashout. This data helps us process your transactions accurately, detect suspicious activity, and provide you with a complete transaction history.

We do not store your full bank account number or credit card number on our servers. Payment details are encrypted and processed through secure, industry-standard gateways. When you deposit or withdraw, your sensitive payment information is protected by encryption and is never visible to our staff.

Gameplay and Account Activity

We record your gameplay history on dragon99bet—which games you played, when you played them, how much you wagered, and the outcomes. We track your account balance, login times, and any changes you make to your account settings such as deposit preferences or notification toggles. This data helps us provide customer support if you have questions about your account, investigate disputes, and detect any unauthorized access or unusual patterns.

Device and Network Information

When you use dragon99bet on your Android phone via our APK or through your iOS browser, we collect information about your device—its type, operating system version, and unique device identifier. We also collect your Internet Protocol (IP) address, which tells us roughly where you are accessing from. This information helps us optimize our platform for different devices, troubleshoot technical issues, and ensure that access is restricted to permitted jurisdictions.

IP address

Collected to verify your location and detect fraudulent access patterns.

Device type

Recorded to optimize the dragon99bet experience for Android, iOS, and desktop browsers.

Login history

We log when you access your account to help identify unauthorized logins.

Browser cookies

Small files that store your session information so you stay logged into dragon99bet.

How We Use Your Data and Your Rights on dragon99bet

How We Use Your Information

We use the data we collect on dragon99bet for four main purposes: to operate the platform, to comply with law, to provide customer support, and to improve our service. We process your account information to authenticate your login, calculate your balance, and settle your bets. We use your payment details to fund and withdraw from your account. We use your gameplay history to resolve disputes, detect fraud, and answer your questions about your account.

We also use aggregate, anonymized data—information stripped of your identity—to understand how our platform is used, which games are most popular, and where we can improve performance. This analysis helps us optimize dragon99bet for users across Jakarta, Surabaya, Bandung, Medan, and other regions.

Who Has Access to Your Data

Your data on dragon99bet is accessible only to our employees and contractors who need it to do their jobs—customer support staff answering your questions, developers fixing technical issues, and compliance officers verifying that we follow regulations. We do not sell your data to advertisers, brokers, or other third parties. We do not share your information with unrelated companies for their marketing purposes.

We may share your data with payment processors when you deposit or withdraw—for example, when you use DANA, e-wallet, mobile banking, or local payment, those services receive information about the transaction so they can process it. We may also be required by law to share data with government agencies or regulators if we receive a legal request. We will inform you of such requests where we are legally permitted to do so.

Data Storage and Server Location

We store data on secure servers that may be located outside your country. Our primary data centers are in Southeast Asia, but backups may be maintained in other regions. This means your data may cross borders, though it remains protected by encryption and access controls. By using dragon99bet, you consent to this international data transfer.

Your Rights Over Your Data

You have the right to access your data on dragon99bet. You can view your account information, transaction history, and gameplay log anytime by logging into your account. You can request changes to your personal information—such as your email or phone number—by contacting our support team. You can request deletion of your account and associated data, subject to legal retention requirements; we may need to keep records for a set period for regulatory compliance and fraud prevention.

1. Review your account data anytime on dragon99bet

   Log in and navigate to Account Settings to see your personal information, transaction history, and gameplay records.

2. Request corrections to your information

   Contact our support team to update your email, phone number, or other account details on dragon99bet.

3. Request account deletion

   You can ask us to delete your account; we will comply subject to legal and regulatory requirements.

4. Opt out of optional communications

   You can disable marketing emails and push notifications in your Account Preferences on dragon99bet.

Cookies and Tracking

We use cookies on dragon99bet—small files stored on your device that help us recognize you when you return. Cookies keep you logged in, remember your preferences, and help us understand how you navigate our platform. Most cookies expire when you close your browser, but some may persist longer to improve your experience. You can disable cookies in your browser settings, but this may affect how dragon99bet functions.

Security Measures We Have in Place

We protect your data through a combination of technical and organizational measures. All communication between your device and our servers is encrypted. We use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. Our staff undergo confidentiality training and have access only to the data they need for their role.

However, no system is entirely risk-free. While we work continuously to strengthen security on dragon99bet, we cannot guarantee absolute protection against all threats. We recommend that you use a strong, unique password, keep your login credentials private, and log out of your account on shared devices.

Changes to This Privacy Policy

We may update this privacy policy from time to time as our practices evolve or as regulations change. When we make significant changes, we will notify you via email or through a notification in your dragon99bet account. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your account.

Contact Us About Your Privacy

If you have questions about how we handle your data, wish to exercise any of your rights, or want to report a privacy concern, please contact our support team. We are available in English and Indonesian to assist you. Our commitment on dragon99bet is to respond to all privacy requests within a reasonable timeframe and to address your concerns fairly and transparently. Your trust in our platform depends on our careful stewardship of your information, and we take that responsibility seriously.